Thursday, July 12, 2012

ePost your letter

The internet revolution has allowed rapid exchange of communication through email. However, the internet has not reached most of the rural India and other remote areas. To bridge this digital divide, and to bring the benefit of the revolutionary internet technology to people living in these areas, Department of Posts has introduced epost.

The epost was initially launched in 5 States on experimental basis. In the wake of the experience gained, a tie up has been established with National Informatics Centre (NIC) who have developed the software, and the service is being launched on national basis.
epost is a service under which printed or even handwritten messages of customers are scanned and transmitted as email through internet. At the destination offices, these messages are printed, enveloped and delivered through postmen like other letters at the postal addresses.
For this purpose, epost centres have been set up in the Post Offices, covering all the districts and major towns. These epost centres are equipped with internet connection, computers, printers and other necessary equipment.
However, epost service is not limited to the epost centres. It can be availed of from any Post Office. Irrespective of whether a customer is in a metropolis or in a remote village, he can send and receive epost messages. The messages booked at Post Offices which are not the epost centres, are sent to epost centres for scanning and dispatch. Similarly, messages received at epost centres for areas beyond their delivery jurisdiction are printed and sent to concerned Post Offices for delivery.
Besides availing epost service through Post Offices, it can also be accessed from customer’s home or office if he has a computer and internet access. The customer can make payment through a prepaid card that is available from selected Post Offices and other outlets. The customer has to register as a user, and can access the service at the epost portal indiapost.nic.in and following the instructions. At present, only text messages can be sent in this mode.
e messages can also be sent to email ID(s) anywhere in the world. Booking can be done from both a Post Office or from customer’s computer at home or office.
The epost messages would be printed on A4 (8.27” x 11.69”) size paper. Therefore, the message booked should be in sheets of no more than A4 size. However, there is no limit on the number of pages that can be sent.
epost messages are treated on par with the unregistered letters under the Indian Post Office Act, 1898.

The current rates for the epost service are Rs. 10 per page per addressee.
With the launching of the epost by INDIA POST, email can now be sent and received by even the people living in remote areas, even without the sender or the addressee having access to computers or internet.
Besides making the benefits of internet available even to Indians living in remote areas, epost enables businessmen and professionals to advertise their products and services to select customers. They can send their publicity material even from their or home or office from their computers, without having to spend for printing of advertisements and then on posting or hand delivering them.
For availing the epost service, or to have further information, customers can approach the nearest post office or log on to indiapost.nic.in.






Chief General Manager, Business Development Directorate
Department of Posts, Ministry of Communications & Information Technology
5th Floor,Dak Bhawan,Sansad Marg,New Delhi-110001

Frequently asked questions

Q1. What is ePOST?
ePOST enables customers to send their messages to any address in India with a combination of electronic transmission and physical delivery. ePOST sends messages as a soft copy through internet and at the destination it will be delivered to the addressee in the form of hard copy.
Q2. Where can ePOST facility be availed?
ePOST facility can be availed at select Post Offices across the country. Currently more than 2700 Post Offices are providing ePOST service and we are constantly upgrading the network. Customers can also avail the ePOST facility from their office premises by using ePOST prepaid card.
Q3. What is the cost of ePOST?
ePOST costs just Rs. 10 per page of A4 size. If a customer uses ePOST prepaid card, ePOST costs just Rs. 6 per page of A4 size.
Q4. Whether hand written, multilingual and picture message can be sent through ePOST?
Yes, hand written, multilingual and picture message can be sent through ePOST by scanning.
Q5. Whether ePOST message can be sent to anywhere in world?
For physical / hard copy delivery ePOST message can be sent only to addressee in India. However if the ePOST message is to be sent to an email id, then ePOST can be sent to anywhere in the globe. In such cases, there will be no hard copy delivery.
Q6. Whether customer can give the ePOST message in Pen drive/C.D for sending?
Yes, customer can give the ePOST message in Pen drive / CD incorporating the address and e-mail IDs of the recipients for sending.
Q7. In case of non-availability of the addressee at the given address or refusal to take delivery of the message, what will be the disposal of the letter. Will any intimation be given to the sender?
When the ePOST will not delivered at the destination, it will be returned back to the sender as a letter in the form of hard copy.
Q8. Whether a customer, who doesn't have access to internet, can send message through ePOST to e-mail address of a recipient?
Yes, the customer, who doesn't have access to internet, can send message through ePOST to e-mail address of a recipient by booking ePOST message in the Post Office.
Q9. How much time will it take to deliver the ePOST message?
ePOST messages will be transmitted on the same day to the ePOST center, nearest to the destination. ePOST center will get it printed and ePOST message will be delivered by the postman at the destination in the form of hard copy.
Q10. If prepaid card is not fully used, is there a provision to get refund of balance amount?
No.
Q11. In case of booking ePOST message from the counter of Post Office, whether the receipt will be provided to the customer?
Yes.
Q12. Whether ePOST message can be delivered at window of receiving Post Office?
Yes.
Q.13 Whether ePOST message can be delivered through post box/post bag hired by the recipient?
Yes.
Q.14 What is ePOST CORPORATE?
Now, the business customers can send their messages faster, better and cheaper to every addressee in India through ePOST CORPORATE. ePOST Corporate service enables corporate customers including Govt. Departments, PSUs, SMEs, Companies etc to draft, design and send the messages as per their business requirements from their office premises by using internet. The message will be electronically transmitted as a soft copy and at the destination it will be delivered to their addressee, in the form of hard copy through a network of more than 1,55,000 Post Offices.
Q.15 Whether ePOST messages can be booked from the premises of corporate customers.
Yes, By having a business agreement with India Post, corporate customers can book the ePOST messages from their premises in ePOST CORPORATE service.

How to Send e-Post

Operational Details of ePost
e messages can also be sent to email ID(s) anywhere in the world. Booking can be done from both a Post Office or from customer’s computer at home or office.
The epost messages would be printed on A4 (8.27” x 11.69”) size paper. Therefore, the message booked should be in sheets of no more than A4 size. However, there is no limit on the number of pages that can be sent.
epost messages are treated on par with the unregistered letters under the Indian Post Office Act, 1898.
The current rates for the epost service are Rs. 10 per page per addressee.
With the launching of the epost by INDIA POST, email can now be sent and received by even the people living in remote areas, even without the sender or the addressee having access to computers or internet.
Besides making the benefits of internet available even to Indians living in remote areas, epost enables businessmen and professionals to advertise their products and services to select customers. They can send their publicity material even from their or home or office from their computers, without having to spend for printing of advertisements and then on posting or hand delivering them.
For availing the epost service, or to have further information, customers can approach the nearest post office or log on to indiapost.nic.in.

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